PLEASE READ THESE TERMS CAREFULLY. BY CREATING AN ACCOUNT, INSTALLING THE SOFTWARE, PAYING AN INVOICE ISSUED BY VE OR ITS PAYMENT PROCESSOR, OR OTHERWISE ACCESSING OR USING THE SERVICES, YOU AGREE TO BE BOUND BY THESE TERMS. THESE TERMS CONTAIN A BINDING INDIVIDUAL ARBITRATION AGREEMENT AND A CLASS ACTION WAIVER (SECTION 17). UNLESS YOU OPT OUT AS DESCRIBED THEREIN, YOU WAIVE YOUR RIGHT TO A JURY TRIAL AND YOUR RIGHT TO PARTICIPATE IN CLASS PROCEEDINGS. YOUR REMEDIES ARE LIMITED BY SECTION 16.
#1. About These Terms
These Terms of Service (the “Terms”) form a binding agreement between VE Ai, Inc., a Delaware corporation with its registered office at 8 The Green, Suite R, Dover, DE 19901, United States, and its subsidiaries and affiliates (collectively, “Ve,” “we,” “our,” or “us”), and you, the individual or entity accessing or using the Services (“you” or “Customer”).
These Terms govern your access to and use of the Ve applications, including our macOS desktop application, iOS mobile application, the website at ve.ai and its subdomains, application programming interfaces, browser extensions, and all related features, tools, content, documentation, and any invoices or billing communications issued by Ve or our payment processor (collectively, the “Services”). Our Privacy Policy, Acceptable Use Policy, Data Processing Addendum (for eligible business customers), and any supplemental or feature-specific terms presented at point of use (collectively, the “Additional Terms”) are incorporated into these Terms by reference. In case of conflict, Additional Terms control for the subject they address; otherwise these Terms control.
If you are entering into these Terms on behalf of an organization, you represent that you have authority to bind that organization, and “Customer” includes that organization.
#2. The Services
#2.1 What Ve Provides
Ve is an Intent AI Model designed to understand and act on user intent across communication, meetings, actions and information. The Services currently include one or more of the following sub-products, each as described on our website and in-product documentation:
- Intent Communication / Dictation
Voice-to-text dictation usable inside other applications, including relationship-aware drafting. - Intent Mails
AI-assisted email triage, drafting, and the daily Morning Brief summary. - Meetings
Meeting capture, transcription, note generation, and preparation briefs. - Files
File sharing and storage integrated into your workflow. - Routines
Scheduled prompts that operate across Ve sub-products. - Screen Recall
Retrospective, opt-in capture of on-screen activity to enable search and recall. - Actions
Promise-tracking and action-item surfacing across communications.
#2.2 Evolution of the Services; Beta Features
We add, modify, deprecate, or remove features from time to time, including by discontinuing sub-products. Where we discontinue a paid feature that is material to your subscription, we will provide reasonable advance notice and, where practicable, a pro-rata refund for unused prepaid fees for that feature. Features expressly identified as beta, preview, pilot, experimental, or early-access (collectively, “Beta Features”) are provided for evaluation only; they may be changed, suspended, or removed at any time without notice, are provided “AS IS” with no service-level commitment, and are excluded from the limited warranty in Section 13.1. Your use of Beta Features is at your sole risk.
#2.3 No Performance Guarantees; Marketing Materials Are Not Warranties
Any statistics, benchmarks, case studies, testimonials, illustrative outputs, productivity estimates, time-saving figures, or other claims that appear in Ve’s marketing, website, social media, advertising, investor or product demonstrations, or press materials (collectively, “Marketing Materials”) describe typical or illustrative experiences of other users under particular conditions. Marketing Materials are not warranties, guarantees, or promises of any specific outcome, result, savings, accuracy rate, response rate, or business benefit for you. Your results will vary, and no statement in Marketing Materials forms part of these Terms.
#2.4 Internet Connectivity and Server-Side Processing
The Services require an active internet connection. Many features involve server-side processing by Ve or our sub-processors. Details about where and how your data is processed are set out in our Privacy Policy. Ve does not warrant that the Services will be available offline.
#2.5 Third-Party Platforms
Our macOS and iOS applications are distributed through Apple, Inc. Your use of those applications is also subject to Apple’s applicable terms (including the Apple Media Services Terms and the Apple Licensed Application End-User License Agreement). If any conflict arises between Apple’s terms and these Terms in relation to a platform-specific matter, Apple’s terms control only to the extent of that conflict. You acknowledge that these Terms are between you and Ve (not Apple), that Apple has no obligation to provide support for the Services, and that Apple is a third-party beneficiary of these Terms to the extent required by Apple’s policies.
#3. Eligibility and Account Registration
#3.1 Eligibility
You must be at least 18 years old, or the age of majority in your jurisdiction, to accept these Terms on behalf of yourself or an organization and to purchase a paid subscription. Users between 13 and 18 may use the free tier only under the supervision of, and with verifiable consent from, a parent or legal guardian. The Services are not directed to, and must not be used by, children under 13 (or under 16 in the European Economic Area and the United Kingdom).
#3.2 Registration and Account Security
You agree to provide accurate, current, and complete information when registering and to keep it updated. You are responsible for maintaining the confidentiality of your credentials and for all activity that occurs under your account. Notify us promptly at security@ve.ai if you suspect unauthorized access. Ve is not liable for losses arising from your failure to safeguard your credentials or from unauthorized access that we could not reasonably have prevented.
#3.3 Organization Accounts
If you create or join an account associated with an organization (for example, using a work email address), the organization’s administrator may have rights to manage, monitor, access, suspend, or delete that account and the Customer Content within it, consistent with applicable law. Ve may treat administrator instructions as binding on affected users.
#4. Subscription Plans, Fees, Invoices, and Billing
#4.1 Plans
Ve offers free and paid subscription plans. Current plans, features, trial periods, credit allowances, and fees are described on our website and at point of purchase. We may change plans, features, credit limits, or pricing prospectively. We will give you reasonable advance notice before a fee increase affecting an active paid subscription; if you do not agree, your sole remedy is to cancel before the change takes effect.
#4.2 Billing, Renewal, and Invoices
Paid subscriptions are billed in advance on a recurring basis (monthly or annually, as you select) through our third-party payment processor, Stripe, Inc. By providing payment information, you authorize Ve and Stripe to charge your payment method for all applicable fees, taxes, and other charges. Subscriptions automatically renew at the then-current price for equivalent renewal terms unless cancelled before the renewal date. Invoices, receipts, and billing communications issued by Ve or Stripe on our behalf (collectively, “Invoices”) are part of the Services; payment of an Invoice constitutes acceptance of, or continued agreement to, these Terms in effect as of the Invoice date, and each Invoice is deemed to incorporate these Terms by reference.
#4.3 Taxes
Fees are exclusive of all taxes, levies, and duties, which are your responsibility except for taxes imposed on Ve’s net income. Where Ve is required to collect such taxes, they will be added to your Invoice. You are responsible for providing accurate tax information (including GST, VAT, and similar identifiers) and for any withholding required by law.
#4.4 Refunds and Cancellation
Except where required by applicable law or expressly stated in writing by Ve, all fees are non-refundable and cannot be credited toward future subscriptions. You may cancel a subscription at any time through in-product settings; cancellation takes effect at the end of the then-current billing cycle, and you will continue to have access to paid features until that date.
#4.5 Failed Payments
If a payment fails, we may retry collection, charge a late-payment fee where permitted by law, suspend paid features, or downgrade your account. You remain responsible for all amounts owed.
#4.6 Fair Use, Credits, and Rate Limits
Paid plans include specified credit allowances, usage caps, storage limits, and rate limits. We may monitor usage and enforce these limits by throttling, queuing, deprioritizing, or temporarily suspending requests that exceed them, or by charging for overage where that is part of your plan. We may also act against use that, in our reasonable judgment, is abusive, disproportionate, automated or bot-driven in violation of these Terms, or designed to circumvent plan limits. We may revise fair-use parameters prospectively with reasonable notice. You waive any claim arising out of good-faith enforcement of this Section 4.6.
#5. Your Content and Inputs
#5.1 Definitions
“Customer Content” means all data, text, voice recordings, transcripts, images, files, documents, metadata, emails, calendar items, screen captures, and other materials that you submit, upload, capture, record, or otherwise provide to the Services, together with Outputs to the extent they incorporate or are derived from your Customer Content. “Inputs” are the Customer Content you submit to AI features.
“Outputs” are the AI-generated responses, drafts, transcriptions, summaries, and recommendations produced by the Services.
#5.2 Ownership
As between you and Ve, you retain all right, title, and interest in and to your Customer Content and, to the maximum extent permitted by applicable law, to Outputs generated for you. Ve does not claim ownership of your Customer Content or Outputs.
#5.3 Limited License to Ve
You grant Ve a limited, worldwide, non-exclusive, royalty-free license to host, store, process, transmit, display, and create derivative works of your Customer Content solely to the extent necessary to: (a) provide, secure, maintain, and improve the Services for you; (b) generate Outputs at your request; (c) prevent or address fraud, abuse, technical issues, or security incidents; and (d) comply with applicable law. This license terminates when Customer Content is deleted from the Services, except to the extent retained in routine backups or as required by law (see Section 5.7).
#5.4 No Training on Your Data
Ve does not use your Customer Content, Inputs, or Outputs to train generalized foundation or machine-learning models for use by other customers, and we do not permit our sub-processors to do so on our behalf. We may use fully de-identified and aggregated data (from which you cannot reasonably be re-identified) for our internal product analytics, security, and improvement purposes.
#5.5 Your Representations About Customer Content
You represent and warrant that: (a) you own or have all rights, consents, and authorizations required to submit Customer Content to the Services and to authorize the processing described in these Terms and our Privacy Policy; (b) your Customer Content does not infringe any third party’s intellectual property, privacy, publicity, or other rights; (c) your Customer Content does not violate any applicable law; and (d) you have obtained any consent required under wiretap, recording, biometric, or privacy laws in the relevant jurisdiction for any voice, meeting, screen, or similar capture. Ve does not pre-screen Customer Content and has no obligation to do so.
#5.6 Data-Loss Disclaimer and Your Backup Responsibility
The Services are not a system of record. Ve is not responsible for Customer Content that is lost, corrupted, deleted, or otherwise unavailable, whether due to user error, third-party acts, sub-processor incidents, force majeure, or any cause outside Ve’s reasonable control. You are solely responsible for maintaining independent, current backups of Customer Content that you consider material. Where the Services provide export or download tools, you agree to use them on a timely basis. To the maximum extent permitted by applicable law, Ve has no liability for loss of, or inability to access, Customer Content.
#5.7 Retention After Deletion; Residual Backups
When you delete Customer Content or your account, the deleted content is removed from the primary Services promptly. Copies may remain in routine encrypted backups for up to 90 days (or longer where a longer period is required by law, legal hold, or audit), after which they are overwritten in the ordinary backup cycle. Ve has no obligation to, and will not, selectively purge backups. Ve is not liable for the continued presence of Customer Content in backups during this ordinary retention window.
#5.8 Export On Termination
For 30 days after termination of your paid subscription (the “Export Window”), you may use available in-product tools to export Customer Content, except where termination is for your material breach, fraud, illegal activity, or where export is restricted by law. After the Export Window, Ve may delete Customer Content in the ordinary course, subject to Section 5.7. Ve has no liability for failure to export during the Export Window, and no obligation to recover data after it has expired.
#5.9 Feedback
If you send us suggestions, ideas, or feedback about the Services (“Feedback”), you grant Ve a perpetual, irrevocable, worldwide, royalty-free license to use the Feedback for any purpose without obligation to you.
#6. Artificial Intelligence Features
#6.1 Nature of AI Outputs
The Services use machine-learning models, including large language models, to generate Outputs. Outputs are probabilistic and may be inaccurate, incomplete, out of date, biased, or otherwise unsuitable for a given purpose. Outputs may appear similar across users when similar Inputs are provided. You are solely responsible for reviewing, verifying, and deciding whether and how to use any Output before relying on it, sharing it, sending it, or acting on it.
#6.2 No Professional Advice
The Services do not provide legal, medical, financial, tax, employment, investment, or other professional advice. You must consult a qualified professional before making decisions based on any Output.
#6.3 Prohibited AI Uses
You may not use the Services or any Output to: (a) develop, train, or improve any foundation model or large-scale machine-learning system that competes with Ve; (b) represent AI-generated content as solely human-generated in a deceptive manner; (c) generate, disseminate, or enable spam, phishing, scams, harassment, disinformation, or content for electoral campaigns; (d) generate content that sexually exploits or endangers minors; (e) infringe another person’s intellectual property, privacy, or other rights; (f) make high-stakes automated decisions about individuals (including decisions about employment, credit, housing, insurance, healthcare, education, benefits, or access to essential services) without meaningful human review; or (g) engage in any activity prohibited by our Acceptable Use Policy or applicable law.
#6.4 Third-Party AI Providers; No Liability for Their Acts
The Services rely on third-party AI providers (including large-language-model providers identified in our Privacy Policy). These providers may change, deprecate, rate-limit, suspend, or price their services, and their services may experience outages, errors, content-policy blocks, or regional restrictions. Such events are outside Ve’s reasonable control and are deemed force majeure events under Section 20.6. Ve is not liable for any failure, delay, degradation, or modification of the Services caused by third-party AI providers, and we make no warranty regarding their availability or behavior.
#7. Meeting, Voice, and Screen Capture — Consent and Responsibilities
#7.1 Voice and Dictation
Dictation features capture audio from your device’s microphone while active. You control when dictation is on.
#7.2 Meeting Capture
If you use Ve to record, transcribe, or summarize a meeting, call, or similar communication, you are solely responsible for complying with applicable laws, which may require notice to, or the consent of, all participants. Some jurisdictions — including California, Florida, Illinois, Maryland, Massachusetts, Montana, New Hampshire, Pennsylvania, and Washington in the United States, and many countries outside the United States — require the consent of all parties to a recorded conversation. You agree to obtain all required consents before recording and to indemnify Ve against claims arising from your failure to do so (see Section 15).
#7.3 Screen Recall
Screen Recall is disabled by default. When enabled, it captures on-screen content from your device for scopes you configure. You are responsible for ensuring that the content you capture — including content belonging to employers, clients, or other third parties — may lawfully be processed by Ve under these Terms and for complying with any applicable policies (including employer or client policies). Ve may apply on-device or in-pipeline filters to reduce capture of certain sensitive fields where technically feasible; such filters are provided on a best-efforts basis and are not a substitute for your own configuration and oversight.
#7.4 Third-Party Integrations
Connecting a third-party account (for example, Google Workspace, Microsoft 365, or calendar and messaging services) allows Ve to access data in that account to the extent you authorize. Your use of third-party services is governed by their own terms. We are not responsible for third-party services and may suspend or remove integrations at any time. Ve has no liability for acts, omissions, outages, pricing changes, or content-policy decisions of third-party services.
#8. Acceptable Use
You agree not to, and not to permit others to:
- Use the Services in violation of any applicable law, regulation, sanction, or export-control regime;
- Infringe or misappropriate any person’s intellectual property, trade secret, privacy, publicity, or other right;
- Upload or transmit malware, viruses, or other harmful code, or interfere with the integrity or performance of the Services;
- Attempt to gain unauthorized access to any account, system, or data;
- Reverse-engineer, decompile, disassemble, or otherwise attempt to derive the source code, model weights, embeddings, or underlying architecture of the Services, except to the extent such restriction is prohibited by applicable law;
- Use the Services to send unsolicited commercial communications, conduct competitive benchmarking without our prior written consent, scrape, or aggregate data in violation of another service’s terms;
- Resell, sublicense, lease, or commercially exploit the Services outside the scope of your subscription;
- Impersonate another person, misrepresent your affiliation, or collect personal data of others without their informed consent;
- Use the Services to harass, threaten, defame, or engage in hate speech against any individual or group; or
- Circumvent plan limits, rate limits, or fair-use controls, including by automation, multiple accounts, or account sharing not authorized by your plan.
We may investigate and take action against violations, including suspension or termination of your account and, where appropriate, reporting to law-enforcement authorities.
#9. Ve Intellectual Property
Except for Customer Content and Outputs, Ve and its licensors own all right, title, and interest in and to the Services, including all software, models, interfaces, documentation, trademarks, logos, and designs. No rights are granted to you other than the limited, revocable, non-exclusive, non-transferable license to access and use the Services in accordance with these Terms. The name “Ve,” the Ve logo, and related marks are trademarks of VE Ai, Inc. and may not be used without our prior written consent.
#10. Privacy and Data Protection
Our Privacy Policy (at ve.ai/privacy-policy) describes how we collect, use, and disclose personal information in connection with the Services. For business customers who process personal data of individuals through the Services, our Data Processing Addendum is available on request at privacy@ve.ai and, when executed, forms part of these Terms.
#11. Security; Sub-Processor Scope of Responsibility
Ve implements administrative, technical, and physical safeguards designed to protect Customer Content against unauthorized access, alteration, disclosure, and loss, as described in our Privacy Policy. No system is perfectly secure, and Ve does not guarantee absolute security. Ve is responsible for its own acts and omissions and for the performance of its direct obligations under these Terms. Ve is not liable for acts or omissions of: (a) third-party AI providers; (b) payment processors (including Stripe); (c) distribution platforms (including Apple and Google); (d) identity and authentication providers; or (e) any other third party not acting as a sub-processor under Ve’s direction for the specific act in question, except to the extent required by mandatory applicable law. Any security claim against Ve is subject to the limitations in Sections 13, 14, 15, and 16.
#12. Confidentiality
Each party may receive confidential information of the other in connection with the Services. The receiving party will use confidential information only to perform these Terms, protect it with at least the same care it uses for its own confidential information (and no less than reasonable care), and not disclose it except to personnel and professional advisors with a need to know who are bound by confidentiality obligations at least as protective as these. These obligations do not apply to information that is public through no fault of the receiving party, was independently developed without use of the other party’s confidential information, or is required to be disclosed by law (subject to reasonable prior notice where permitted).
#13. Warranties and Disclaimers
#13.1 Limited Warranty
Ve will provide the Services (excluding Beta Features) in a manner consistent with generally accepted industry standards. Your sole and exclusive remedy, and Ve’s entire liability, for breach of this limited warranty is, at Ve’s option, to re-perform the affected Services or refund the pro-rata portion of fees paid for the affected Services for the period of non-conformance.
#13.2 Disclaimer
EXCEPT AS EXPRESSLY PROVIDED IN SECTION 13.1, THE SERVICES, BETA FEATURES, AND ALL OUTPUTS ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTY OF ANY KIND. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VE, ITS AFFILIATES, AND ITS AND THEIR LICENSORS, SUPPLIERS, AND SERVICE PROVIDERS DISCLAIM ALL WARRANTIES, EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, ACCURACY, AND ANY WARRANTY ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE.
#13.3 AI-Specific Disclaimer
YOU ACKNOWLEDGE THAT OUTPUTS OF AI-ENABLED FEATURES ARE PROBABILISTIC AND MAY CONTAIN ERRORS, OMISSIONS, BIASES, OR FABRICATIONS (INCLUDING “HALLUCINATIONS”). YOU ARE SOLELY RESPONSIBLE FOR REVIEWING AND VERIFYING OUTPUTS BEFORE USING THEM, PARTICULARLY IN ANY SENSITIVE, CONSEQUENTIAL, OR PUBLIC CONTEXT. VE MAKES NO WARRANTY AS TO THE ACCURACY, CURRENCY, OR APPROPRIATENESS OF ANY OUTPUT.
#13.4 No Consumer-Law Waivers Where Prohibited
Nothing in this Section 13 limits any right you may have under mandatory consumer-protection law that cannot be waived.
#14. Time Limit on Claims
To the maximum extent permitted by applicable law, any claim arising out of or relating to these Terms or the Services must be filed in accordance with Section 17 within one (1) year after the cause of action first accrues, or it is permanently barred. This Section 14 does not apply where applicable law prohibits contractual reductions of the limitations period.
#15. Indemnification by Customer
You will defend, indemnify, and hold harmless Ve, its affiliates, and its and their respective officers, directors, employees, and agents (the “Ve Indemnitees”) from and against any third-party claims, demands, actions, liabilities, losses, damages, costs, and expenses (including reasonable attorneys’ fees) (collectively, “Claims”) to the extent arising out of or related to: (a) your Customer Content, Inputs, or Outputs; (b) your use of any Output (including reliance on an inaccurate Output); (c) your breach of these Terms, our Acceptable Use Policy, or applicable law; (d) your failure to obtain any required consent under Section 5.5 or Section 7; (e) your infringement, misappropriation, or violation of any third-party right; (f) your use of the Services in connection with any high-risk or regulated activity not expressly authorized by Ve in writing; or (g) any dispute between you and a third party (including meeting participants, email recipients, employers, or clients) arising from your use of the Services. Ve will promptly notify you of any Claim subject to this Section 15, reasonably cooperate with your defense at your expense, and have the right to participate with counsel of its choice. You will not settle any Claim that imposes liability on, or requires an admission by, Ve without Ve’s prior written consent.
#16. Limitation of Liability
#16.1 Exclusion of Certain Damages
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT WILL VE, ITS AFFILIATES, OR ITS AND THEIR LICENSORS, SUPPLIERS, OR SERVICE PROVIDERS BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, USE, CUSTOMER CONTENT, OR DATA, IN EACH CASE WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, AND WHETHER OR NOT VE HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
#16.2 Aggregate Liability Cap
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, VE’S TOTAL CUMULATIVE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES, REGARDLESS OF THE FORM OF ACTION AND REGARDLESS OF THE THEORY OF LIABILITY, WILL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID OR OWED TO VE FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO LIABILITY, OR (B) ONE HUNDRED U.S. DOLLARS (USD 100). MULTIPLE CLAIMS DO NOT EXPAND THIS LIMIT.
#16.3 Essential Purpose
The limitations in this Section 16 apply even if any limited remedy fails of its essential purpose. Some jurisdictions do not allow the exclusion of implied warranties or the limitation of certain damages; in those jurisdictions, our liability is limited to the minimum extent permitted by law.
#16.4 Basis of the Bargain
The warranty disclaimers, limits of liability, indemnification obligations, and time limits on claims in these Terms reflect a negotiated allocation of risk and are an essential basis of the bargain between you and Ve. The fees reflect this allocation, and these provisions would be materially different absent it.
#17. Dispute Resolution; Arbitration; Class Waiver
#17.1 Informal Resolution
Before filing any formal claim, you agree to contact us at legal@ve.ai with a written description of the dispute and your contact information, and to attempt in good faith to resolve the matter informally for at least 30 days.
#17.2 Agreement to Arbitrate
Any dispute, claim, or controversy arising out of or relating to these Terms, the Services, or the relationship between you and Ve (a “Dispute”) that is not resolved informally will be resolved by final and binding individual arbitration administered by JAMS under the JAMS Comprehensive Arbitration Rules and Procedures (or, for claims under USD 250,000, the JAMS Streamlined Arbitration Rules). The arbitration will be conducted by a single arbitrator, will take place in Wilmington, Delaware (or remotely where available), and will be conducted in English. Judgment on the award may be entered in any court of competent jurisdiction.
#17.3 Class and Jury Waiver
YOU AND VE EACH WAIVE ANY RIGHT TO A JURY TRIAL AND ANY RIGHT TO PARTICIPATE IN A CLASS ACTION, COLLECTIVE ACTION, OR REPRESENTATIVE PROCEEDING. ARBITRATION UNDER THESE TERMS WILL BE INDIVIDUAL ONLY, AND CLAIMS OF MULTIPLE CUSTOMERS MAY NOT BE CONSOLIDATED WITHOUT ALL AFFECTED PARTIES’ WRITTEN CONSENT.
#17.4 Exceptions
Either party may (a) bring a claim in small-claims court if it qualifies; (b) seek injunctive or equitable relief in a court of competent jurisdiction to protect its intellectual property or confidential information; and (c) where required by applicable law, pursue remedies in another forum.
#17.5 Opt-Out
You may opt out of this arbitration agreement by emailing legal@ve.ai within 30 days of first accepting these Terms, stating your name, the email address associated with your account, and a clear statement that you wish to opt out. Opting out does not affect any other provision of these Terms.
#17.6 Governing Law
These Terms and any Dispute are governed by the laws of the State of Delaware, United States, without regard to its conflict-of-laws principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply. Subject to Section 17.2, the state and federal courts located in Wilmington, Delaware have exclusive jurisdiction over any matters not subject to arbitration.
#18. Suspension and Termination
#18.1 Termination by You
You may stop using the Services and cancel any subscription at any time through in-product settings. Cancellation takes effect at the end of the current billing period.
#18.2 Termination or Suspension by Ve
We may suspend or terminate your access, your account, or these Terms: (a) with notice for any material breach that is not cured within 30 days after notice; (b) immediately for conduct that poses a security, legal, or reputational risk, for suspected fraud, or to comply with legal requirements; (c) immediately if required by a sanctions, export-control, or other law; or (d) if you fail to pay fees when due and do not cure within 10 business days after notice. We may also retire or discontinue any feature or sub-product with reasonable notice.
#18.3 Effect of Termination
On termination, your right to access the Services ends. Section 5.8 governs data export; Sections 5.6 and 5.7 govern data loss and residual backups.
#18.4 Survival
Sections that by their nature should survive will survive termination, including Sections 5.2 (Ownership), 5.6 (Data-Loss), 5.7 (Residual Backups), 5.9 (Feedback), 9 (IP), 11 (Security), 12 (Confidentiality), 13 (Warranties), 14 (Time Limit), 15 (Indemnification), 16 (Limitation of Liability), 17 (Dispute Resolution), and 20 (General).
#19. Export Controls, Sanctions, and U.S. Government Users
You represent and warrant that (a) you are not located in, and are not a national or resident of, a country or territory subject to comprehensive U.S. sanctions; (b) you are not on any U.S. government list of prohibited or restricted parties; and (c) you will not use the Services in violation of U.S. export-control laws, the U.S. Foreign Corrupt Practices Act, or equivalent laws of other jurisdictions. If you are a U.S. government entity, the Services are provided as “commercial items” as defined in 48 C.F.R. § 2.101, and your rights are limited to those granted to all other users under these Terms.
#20. General Provisions
#20.1 Changes to the Terms
We may modify these Terms from time to time. For material changes, we will provide advance notice (for example, by email or in-product notice) at least 30 days before the changes take effect, unless a shorter period is required by law or urgent security concern. Your continued use of the Services after the effective date constitutes acceptance of the updated Terms. If you do not agree, you must stop using the Services and cancel any subscription before the change takes effect.
#20.2 Entire Agreement
These Terms, together with the Additional Terms, any order form, and any Invoices, constitute the entire agreement between you and Ve regarding the Services and supersede all prior or contemporaneous agreements on the same subject matter.
#20.3 Assignment
You may not assign or transfer these Terms without our prior written consent, except that organization-account holders may assign upon a merger, acquisition, or sale of substantially all assets on notice to us. We may assign these Terms to an affiliate or in connection with a merger, acquisition, reorganization, or sale of assets.
#20.4 Notices
Legal notices to Ve must be sent to legal@ve.ai and to VE Ai, Inc., 8 The Green, Suite R, Dover, DE 19901, USA. Notices to you may be provided by email to the address associated with your account or by in-product notice.
#20.5 No Waiver; Severability
A failure to enforce any provision is not a waiver. If any provision is held unenforceable, the remaining provisions will remain in full force, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
#20.6 Force Majeure
Neither party is liable for any failure or delay caused by events beyond its reasonable control, including acts of God, natural disasters, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, accidents, strikes, failures of the internet or public utilities, cyberattacks, denial-of-service events, and failures, outages, rate-limits, content-policy blocks, or material changes imposed by third-party AI providers, cloud providers, payment processors, identity providers, or distribution platforms.
#20.7 No Agency
These Terms do not create any agency, partnership, joint venture, or employment relationship between the parties.
#20.8 Third-Party Beneficiaries
Except as expressly provided (including Apple under Section 2.5 and Ve Indemnitees under Section 15), these Terms confer no rights on any third party.
#20.9 Languages
These Terms are drafted in English. Where we provide translations, the English version controls in case of any conflict.
#20.10 Contact
General: support@ve.ai | Legal: legal@ve.ai | Privacy: privacy@ve.ai | Security: security@ve.ai | Grievances (India / DPDP): grievance@ve.ai